Privacy Policy

Yarram Koala Sanctuary Ltd
 ABN: 43 697 981 954
 Email: koala@yarram.org.au
 Last updated: 22 May 2026

1. Introduction

Yarram Koala Sanctuary Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect personal information relating to customers, donors, supporters, volunteers, members, event participants, website users and other individuals who interact with us.

By using our website or providing personal information to us, you agree to the terms of this Privacy Policy.

2. About Us

Yarram Koala Sanctuary Ltd is an Australian company limited by guarantee operating on a not-for-profit basis in support of wildlife conservation, animal welfare, environmental education, tourism, community engagement, research and related charitable purposes.

3. What Personal Information We Collect

We may collect personal information including:

Identity and Contact Information

  • name;
  • postal address;
  • email address;
  • telephone number;
  • date of birth (where relevant);
  • emergency contact details.

Donation and Financial Information

  • donation history;
  • membership information;
  • sponsorship details;
  • transaction records;
  • billing and shipping details.

Payment card information is generally processed securely by third-party payment providers and is not stored directly by us unless required for lawful operational purposes.

Volunteer and Employment-Related Information

  • volunteer applications;
  • qualifications and experience;
  • references;
  • training records;
  • working with children or police check information where required;
  • availability and participation details.

Website and Technical Information

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • website usage information;
  • cookies and analytics data;
  • pages viewed and interactions with the website.

Communications and Engagement Information

  • enquiries and correspondence;
  • event registrations;
  • newsletter subscriptions;
  • surveys and feedback;
  • social media interactions.

Sensitive Information

In limited circumstances, we may collect sensitive information where reasonably necessary and permitted by law, including:

  • health or accessibility information for events or volunteering;
  • emergency or safety-related information;
  • First Nations affiliation information where voluntarily provided for cultural engagement purposes.

We only collect sensitive information with consent or where otherwise authorised by law.

4. How We Collect Personal Information

We may collect personal information when you:

  • visit or use our website;
  • make a donation or purchase;
  • subscribe to newsletters or updates;
  • contact us by email, phone or online form;
  • create an account;
  • register for events or activities;
  • volunteer or apply to volunteer;
  • interact with us on social media;
  • participate in surveys, promotions or campaigns;
  • provide information in person.

We may also collect information from:

  • publicly available sources;
  • service providers;
  • fundraising platforms;
  • event partners;
  • payment processors;
  • referees or organisations you authorise.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, analyse traffic and enhance user experience.

Cookies may collect information about:

  • browsing behaviour;
  • pages visited;
  • session duration;
  • device and browser type;
  • referral sources.

We may use third-party analytics services such as:

  • Google Analytics;
  • Meta/Facebook analytics;
  • email marketing analytics;
  • advertising and remarketing tools.

You may disable cookies through your browser settings, although some website functions may not operate correctly.

6. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

  • processing donations, purchases and bookings;
  • communicating with supporters, customers and volunteers;
  • delivering products, services, memberships and events;
  • administering volunteer programs;
  • responding to enquiries and complaints;
  • fundraising and supporter engagement;
  • issuing receipts and complying with legal obligations;
  • improving website functionality and user experience;
  • marketing and promotional communications;
  • research, reporting and organisational planning;
  • ensuring safety and animal welfare obligations;
  • protecting our legal rights and security systems.

We may also use personal information for related purposes that would reasonably be expected by the individual.

7. Marketing Communications

We may send newsletters, updates, fundraising appeals, campaign information, event invitations or promotional communications where permitted by law.

You may opt out of marketing communications at any time by:

  • clicking the unsubscribe link in emails; or
  • contacting us at koala@yarram.org.au.

8. Disclosure of Personal Information

We may disclose personal information to:

  • employees, volunteers and authorised representatives;
  • payment processors and financial institutions;
  • website hosting providers and IT service providers;
  • delivery and logistics providers;
  • fundraising and donation platforms;
  • event partners and contractors;
  • marketing and communications providers;
  • legal, accounting or professional advisers;
  • insurers;
  • government authorities or regulators where required by law.

We do not sell personal information to third parties.

Some service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with Australian privacy requirements.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • password protection;
  • secure servers and hosting;
  • encrypted payment processing;
  • restricted access controls;
  • staff and volunteer confidentiality obligations;
  • secure document storage;
  • cybersecurity and monitoring systems.

Despite reasonable safeguards, no data transmission or storage system can be guaranteed completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for:

  • operational purposes;
  • legal compliance;
  • financial reporting;
  • dispute resolution;
  • historical or research purposes where permitted.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be made by contacting:
 koala@yarram.org.au

We may require identity verification before providing access.

In limited circumstances permitted by law, we may refuse access, including where access would unreasonably impact another person’s privacy or create legal or security risks.

12. Anonymity and Pseudonyms

Where practical and lawful, individuals may interact with us anonymously or using a pseudonym. However, some services, donations, purchases or volunteer activities may require identification.

13. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian where required.

Parents or guardians who believe a child has provided personal information without consent should contact us immediately.

14. Third-Party Websites and Links

Our website may contain links to external websites or social media platforms operated by third parties.

We are not responsible for the privacy practices, security or content of external websites. Users should review the privacy policies of those third parties separately.

15. Data Breaches

If we become aware of a data breach likely to result in serious harm, we will respond in accordance with applicable laws, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).

This may include:

  • investigating and containing the breach;
  • assessing risks;
  • notifying affected individuals and regulators where required;
  • reviewing security measures.

16. Complaints

If you have concerns about privacy or how your personal information has been handled, please contact us first.

Contact Details

Yarram Koala Sanctuary Ltd
 Email: koala@yarram.org.au

Please provide:

  • your contact details;
  • details of the complaint;
  • any supporting information.

We will investigate and respond within a reasonable time.

If you are dissatisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

Website: Office of the Australian Information Commissioner

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated effective date.

Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.